Newly created role to focus on operational efficiency and the highest possible attention to customer satisfaction
“As OMEGA’s first employee, Daena has always had OMEGA’s best interest in the forefront of all she does,” says OMEGA Processing Solutions President and CEO, Todd McHugh. “She will be laser-focused on streamlining OMEGA’s operational processes for maximum efficiency, while maintaining the best possible customer experience from the first moment a merchant is with OMEGA.”
The creation of the Chief Operating Officer role centralizes the entire life cycle of the merchant portfolio under common direction and allows OMEGA to better serve its customers. Previously Sprafka served as the company’s Vice President, Operations, as well as Director of Merchant Operations. She holds a Certified Payments Professional (CPP) designation from the Electronic Transactions Association.
“As an OMEGA Processing employee for 15 years, I am proud and excited to embark upon the challenge of Chief Operating Officer,” says Sprakfa. “This company is a very large part of my life, and I look forward to bringing a renewed sense of customer focus and streamlined execution to our organization.”
Celebrating its 15th year of operation in 2018, OMEGA Processing Solutions is a premium provider of electronic transaction processing and data delivery. The company offers electronic payments processing, B2B and e-commerce solutions, mobile payments, point-of-sale system integration, short-term capital funding and gift card programs to thousands of businesses across the United States.
OMEGA has an A+ rating from the Better Business Bureau and is a member of the Cincinnati BBB’s Ethics Allies. Headquartered in Greater Cincinnati, OMEGA also has regional offices in the Cedar Rapids, Iowa, and Louisville, Kentucky, markets.